Where can I park my vehicle upon arrival?

You are welcome to park on the driveway at the front of the house. Street parking is also available, allowing you to park for up to 2 hours between 8am and 6pm on weekdays.

Where can I find Galactic Grooms in Southampton?

Our location is: 65 Larch Road, Southampton, SO16 5EX.

What is your cancellation protocol if my plans go off-orbit?

Please let us know as soon as possible if you need to cancel or reschedule your appointment. If you cancel 48 hours or less before your scheduled time, your deposit will be retained to help us manage our launch schedule.

How do I book a grooming session for my stellar pet?

The quickest and easiest way to secure a spot on our grooming schedule is through our online portal [link to your booking page].

If you’re unable to use this service or need guidance, please message us on Instagram @GalacticGroomsUK or email us at [email protected]. We aim to respond to all transmissions within 48 hours.

Is a deposit required to secure my pet’s grooming slot?

A £20 deposit is required each time you book an appointment. This reserves your dedicated time slot and will not be refunded for cancellations made within 48 hours of the appointment or in case of a no-show. You can complete the remaining payment upon collection of your well-groomed companion.

What kind of cosmic care do you offer?

We offer a complimentary pre-groom meet and greet, full grooms, nail trimming, baths, and more. We do not currently offer hand stripping. For a complete overview of our orbital services, please visit our Galactic Grooming Prices page.

How long will my dog’s grooming journey take?

Grooming can take between 1 to 4 hours depending on your dog’s size, breed, temperament, coat condition, and age. We can provide an estimated timeframe upon booking and arrival at our grooming station. For more detailed projections, please email [email protected].

What is the investment for these stellar grooming services?

Pricing is based on breed, hair length, the condition of your dog’s coat and skin, their temperament, age, and grooming history. We may need to adjust the pricing based on these factors following the pre-groom consultation or during the treatment. Please use the prices listed on our Galactic Grooming Prices page as a general guide.

What if I have feedback on my pet’s treatment?

If for any reason you are not completely satisfied with the service received, please advise us within 2 business days so we can do our best to address it. Your satisfaction is our top priority, and we take pride in providing stellar care.